FULFILLMENT & PROCESSING DELAYS
Due to the COVID-19 outbreak, we are currently experiencing some delays in both the fulfillment of orders and the processing of refunds on returned goods. We apologize in advance for any inconvenience this causes, but please know we are doing our best to still respond to our customer’s needs in the most timely manner. Thanks in advance for your patience! If you still need any support troubleshooting an issue with your order, please reach out to firstname.lastname@example.org.
We will accept returns of full-priced items that are unworn, unwashed, and in new condition, within 21 days of the original order date. Please follow the link below to start your return authorization.
A restocking fee of $7.00 applies to all returns, which will be deducted from your refund once the return is processed. Please allow 3 weeks for us to process your return as we are a very small team working hard to get your refund out to you. You will receive a confirmation email once your return has been processed.
Full-priced items purchased online are eligible for a refund as long as they are in new condition, unwashed, unworn, and have all labels and tags attached. Sale items purchased are final sale and are not returnable. We do offer return assurance through Kover, which, for a small price, allows you to return and receive a refund on sale goods.
We are currently only able to accommodate exchanges based on size. If you wish to make an exchange for a different item, please return the originally purchased product(s) for a full refund or store credit and place a new order. There is no fee associated when exchanging an item for a different size. You can begin your exchange process here.
If merchandise has been damaged before or during delivery, or there has been some other mistake on our account, please contact us at email@example.com with your order number and name.
All items purchased at Bridge & Burn’s brick and mortar locations are eligible for store credit or exchange only.
Perfume and fragrance purchases are non-returnable and deemed as final sale.
For hygienic reasons, underwear bottoms, briefs, and boxers in both men's and women's styles are non-returnable and deemed as final sale.
Swimwear may be returned only if it is unworn, in original condition, with all tags and hygiene liners still attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
If an item you purchased goes on promotional discount within 7 days from your date of purchase, we will be happy to issue you a refund for the difference in price. After that point, no further price adjustments will be honored.