Returns and Exchanges

Click to Start Your Return Or Exchange HERE 


RETURN/EXCHANGE ELIGIBILITY
We gladly accept returns/exchanges of full-priced items that are unworn, unwashed, and in new condition, within 30 days from delivery. 
-Final sale items are not eligible for return or exchange.
-International orders are not eligible for return or exchange.

 

RETURN/EXCHANGE FEES

  • Customers in the USA have the option to pay $1.98 at the time of purchase to later qualify for free unlimited returns/exchanges on that order.  If you selected Re:do at checkout, you can start your free return/exchange here
  • If you did not purchase Re:do you can still return/exchange your order, but you will be responsible for the $9.99 return shipping cost.  You can use our return/exchange portal below to purchase a return label. This fee will be deducted from your refund total.  Start your paid return/exchange here
  • International orders are not eligible for return or exchange.

Refunds/Store Credit/Exchanges will be issued once the returned item is received, inspected, and approved by our team. Please allow up to 2 weeks for this process. You will receive a confirmation email once your return/exchange has been processed. 

 

DAMAGED MERCHANDISE
If merchandise has been damaged before or during delivery, or there has been some other mistake on our account, please contact us at support@bridgeandburn.com with your order number and name.

 

PRICE ADJUSTMENTS
If an item you purchased goes on promotional discount within 7 days from your date of purchase, we will be happy to issue you a refund for the difference in price.  After that point, no further price adjustments will be honored.

 

BOGO (BUY X GET Y) PROMOTIONS - RETURNS
Discounts from Buy X Get Y promotions are always applied to the lowest-priced item. If you decide to return item(s) included in a Buy X Get Y promotion, the discount amount that was applied to the lowest-priced item is proportionally applied to each eligible item to determine the refund amount. The refund amount will be equal to the original price of the item reduced by the proportional discounted amount.

 Here are some examples:

  • Buy X, Get One Free: If the original price of the items included in the promotion are $30 and $20, and the $20 item was discounted to $0 (free), that means the discount amount of $20 will be spread proportionally across all items. The $30 item will be reduced by $12 and the $20 item will be reduced by $8. The original $30 item will result in a refund of $18 and the original $20 item will result in a refund of $12.

  • Buy X, Get One 50% Off: If the original price of the items included in the promotion are $30 and $20, and the $20 item was discounted 50% to $10, that means the discount amount of $10 will be spread proportionally across all items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.