Returns and Exchanges

 

Click to Start Your Return Or Exchange HERE  

Please allow up to 2 weeks for us to process your return once it's delivered back to us.

We are a very small team working hard to process your orders, returns, and exchanges in a timely manner.
During busy seasons and sales processing times can be extended.

 

STANDARD RETURN/EXCHANGE ELIGIBILITY

We gladly accept returns/exchanges of full-priced items that are unworn, unwashed, and in new condition, within 30 days from delivery. 

-Final sale items are not eligible for return or exchange.

-Preorder items ARE eligible for return or exchange, but do not qualify for Re:do coverage.  Returns/Exchanges will cost the standard $9.99 fee.

-International orders are not eligible for return or exchange.

 

RETURN/EXCHANGE FEES

  • Customers in the USA have the option to pay $2.18 at the time of purchase to later qualify for free returns/exchanges on select full-price and in-stock items on the original order (Final Sale and Preorder items are not eligible for Re:do coverage).  If you selected Re:do at checkout, you can start your FREE return/exchange here
  • If you did not purchase Re:do you can still return/exchange your eligible items, but you will be responsible for the $9.99 return shipping cost.  You can use our return/exchange portal below to purchase a return label. This fee will be deducted from your refund total.  Start your PAID return/exchange here
  • International orders are not eligible for return or exchange.

Refunds/Store Credit/Exchanges will be issued once the returned item is received, inspected, and approved by our team. Please allow up to 2 weeks for this process. You will receive a confirmation email once your return/exchange has been processed. 

 

RIGHT OF WITHDRAWAL

Under the EU Consumer Rights Directive, customers located in the EU have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click HERE

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

 

DAMAGED MERCHANDISE
If merchandise has been damaged before or during delivery, or there has been some other mistake on our account, please contact us at support@bridgeandburn.com with your order number and name.

 

PRICE ADJUSTMENTS
If an item you purchased goes on promotional discount within 7 days from your date of purchase, we will be happy to issue you a refund for the difference in price. After that point, no further price adjustments will be honored.

 

BOGO (BUY X GET Y) PROMOTIONS - RETURNS
Discounts from Buy X Get Y promotions are always applied to the lowest-priced item. If you decide to return item(s) included in a Buy X Get Y promotion, the discount amount that was applied to the lowest-priced item is proportionally applied to each eligible item to determine the refund amount. The refund amount will be equal to the original price of the item reduced by the proportional discounted amount.

 Here are some examples:

  • Buy X, Get One Free: If the original price of the items included in the promotion are $30 and $20, and the $20 item was discounted to $0 (free), that means the discount amount of $20 will be spread proportionally across all items. The $30 item will be reduced by $12 and the $20 item will be reduced by $8. The original $30 item will result in a refund of $18 and the original $20 item will result in a refund of $12.

  • Buy X, Get One 50% Off: If the original price of the items included in the promotion are $30 and $20, and the $20 item was discounted 50% to $10, that means the discount amount of $10 will be spread proportionally across all items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.